All products and services sales are final.
We begin to deliver all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products are digital in nature and are delivered mostly as a service such as consulting. If you do not receive your product within 4 weeks, please contact us.
We accept returns within 30 days of purchase with a full refund. Customer is responsible for the price of shipping the item back to Long Thread Media Offices.
Customer may cancel services at any time with 59 day notice or one month of payment of retainer whichever is less.